- Team
- WhatsApp Blasting
- Location
- Shah Alam, Selangor
- Type
- Full time
- Level
- Entry
/0.1 About the role
We are hiring a WhatsApp Admin to manage our WhatsApp Business channels and run broadcast campaigns for our clients. You will keep customer conversations responsive and make sure every campaign message is accurate, timely and compliant with WhatsApp policies.
What you will do
- Set up, schedule and send broadcast campaigns through WhatsApp Business and our messaging platform.
- Prepare and submit message templates for approval, and keep contact lists clean and up to date.
- Monitor delivery, read and reply rates, and prepare daily and weekly campaign reports.
- Reply to customer messages quickly and professionally, and hand over complex cases to the right team.
- Monitor account quality ratings and follow WhatsApp, PDPA and opt-in requirements to avoid blocks or bans.
- Coordinate with the creative and account teams on message content, timing and targeting.
What we offer
- Training on messaging platforms, campaign planning and reporting.
- Hybrid work setup and flexible working hours after probation.
- Opportunities to grow into campaign management or customer engagement roles.
What we are looking for
- SPM, diploma or higher qualification in Marketing, Communications, Business or a related field.
- At least 1 year of experience in customer service, social media or digital marketing administration is preferred.
- Familiar with WhatsApp Business, including broadcast lists, labels and quick replies.
- Good written Bahasa Malaysia and English, with attention to spelling, tone and detail.
- Comfortable with spreadsheets, such as Excel or Google Sheets, for managing contact lists and reports.
- Organised and able to handle multiple campaigns and deadlines at once.
- Understanding of the WhatsApp Business policy and PDPA consent requirements is an advantage.
- Experience with chatbot or CRM tools is an advantage.