- Team
- Call Center
- Location
- Shah Alam, Selangor
- Type
- Full time
- Level
- Entry
/0.1 About the role
As a Call Center Operator you are the first voice of Smart Tech Tank for our clients and their customers. You will handle inbound and outbound calls, answer questions, resolve issues and make sure every caller leaves with a clear next step.
What you will do
- Answer inbound calls promptly and make outbound follow-up calls professionally and courteously.
- Understand each caller's request, give accurate information and resolve issues on the first contact whenever possible.
- Log every call, complaint and request accurately in the ticketing system.
- Escalate complex or urgent cases to the right team with complete details.
- Follow call scripts, service-level targets and data privacy guidelines.
- Share customer feedback and recurring issues with your team leader to improve our service.
What we offer
- Full product and communication training before you take your first call.
- Shift-based schedule with clear working hours.
- Performance incentives and a clear path to Senior Operator or Team Leader.
What we are looking for
- SPM, diploma or higher qualification in any field.
- Previous call center or customer service experience is an advantage, but fresh graduates are welcome.
- Clear and pleasant speaking voice with fluent Bahasa Malaysia and good English. Other languages such as Mandarin are an advantage.
- Good listening skills, patience and the ability to stay calm with upset callers.
- Comfortable typing while talking, and able to learn new software quickly.
- Basic computer skills, including email and office applications.
- Willing to work in shifts, including some weekends and public holidays when required.
- Reliable, punctual and committed to meeting daily call targets.